Last updated: March 2026
These terms and conditions govern your use of the website operated by Hampstead Renovations Ltd and the services we provide. By accessing or using our website, you confirm that you accept these terms and agree to comply with them. If you do not agree with any part of these terms, you should not use our website or engage our services.
These terms should be read alongside our Privacy Policy, which sets out how we collect and process your personal data.
In these terms and conditions, the following definitions apply:
Our website is provided for general information purposes and to allow you to learn about our services, explore our portfolio and make enquiries. The content on our website is provided in good faith, and we endeavour to keep it accurate and up to date. However, all information — including descriptions of services, project timelines and indicative pricing — is for general guidance only and does not constitute professional advice or a binding offer.
Our cost calculator and feasibility checker tools provide automated estimates based on the information you supply. These outputs are indicative only, are not formal quotations and should not be relied upon as such. Actual costs and feasibility will depend on a detailed assessment of your property and project requirements.
We do not guarantee that the website will be available at all times or that it will be free from errors, viruses or other harmful components. We may suspend, withdraw, discontinue or change all or any part of the website without notice. We will not be liable if, for any reason, the website is unavailable at any time or for any period.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any third party.
Hampstead Renovations Ltd provides residential renovation, design and build services across London. Our services include, but are not limited to, architecture and design, heritage restoration, loft conversions, basement conversions, house extensions, kitchen and bathroom renovations, full refurbishments and project management.
All services are subject to a separate written contract or agreement between you and the Company. These terms and conditions govern the use of our website and provide a general framework; they do not replace or override the specific terms of any project contract.
Initial consultations are offered free of charge and without obligation. A consultation does not commit either party to proceeding with a project. Following a consultation, we may provide a formal proposal or quotation if both parties wish to proceed.
Formal written quotations are valid for 30 days from the date of issue unless otherwise stated in the quotation. After this period, we reserve the right to revise the quotation to reflect changes in material costs, labour availability or other relevant factors.
Any prices displayed on our website — including those generated by our cost calculator — are indicative estimates only and are provided for general guidance. They do not constitute a formal offer or quotation.
A formal written quotation will be provided following a detailed assessment of your property and project requirements. This quotation will supersede any indicative pricing shown on our website or discussed during consultations.
Unless otherwise stated, all prices exclude VAT. Where VAT is applicable, it will be clearly identified in the formal quotation.
Additional costs may arise from unforeseen site conditions, including but not limited to the discovery of asbestos, structural defects, contaminated land, or the need for additional structural support. Where such conditions are discovered during the course of a project, we will notify you promptly and provide a separate quotation for any additional work required before proceeding.
Any variations to the agreed scope of work — whether requested by you or necessitated by site conditions — will be quoted separately in writing and must be agreed by both parties before the additional work is carried out.
All construction and renovation work is governed by a separate project contract between you and the Company. This contract will set out the full scope of work, programme, payment terms and other relevant conditions specific to your project.
We use JCT (Joint Contracts Tribunal) contracts or bespoke contracts as appropriate to the nature and scale of the project. The form of contract will be discussed and agreed with you before work commences.
Payment terms are specified in the project contract. A typical payment structure involves stage payments linked to project milestones, for example:
A retention may be held for a specified period following practical completion, as detailed in the project contract. The retention period allows for the identification and rectification of any defects.
In the event of any conflict between these terms and conditions and the terms of a project contract, the project contract shall prevail.
Where our services include assistance with planning applications, we will prepare and submit applications on your behalf to the relevant local planning authority. However, we cannot guarantee that planning permission will be granted, as this is a decision made by the local authority based on planning policy and other considerations.
Any planning approval statistics displayed on our website — including approval rates and historical data — are based on our documented project history and are provided for informational purposes only. Past success does not guarantee future outcomes, as each application is assessed on its individual merits.
Building regulations compliance is included as standard in our full design-and-build service. Where we are engaged for design services only, building regulations compliance may need to be managed separately and this will be made clear in our proposal.
It is the client’s responsibility to ensure that all necessary consents, permissions and approvals are in place before construction work commences. This includes, but is not limited to, planning permission, building regulations approval, party wall agreements and listed building consent where applicable. We will advise you on the consents required, but ultimate responsibility rests with the property owner.
All content on this website — including text, images, photographs, graphics, logos, icons, videos, page layouts and design elements — is the property of Hampstead Renovations Ltd or is used under licence. All rights are reserved.
Architectural designs, drawings, plans, specifications and other design documents produced by us in connection with a project remain our intellectual property until full payment has been received for the relevant services. Ownership of physical documents does not transfer intellectual property rights.
Upon receipt of full payment, clients are granted a non-exclusive, non-transferable licence to use the designs and drawings for the specific project for which they were created. This licence does not extend to the reproduction, modification or use of the designs for any other project or purpose without our prior written consent.
You may not reproduce, distribute, modify, create derivative works from, publicly display or in any way exploit any content from our website without our prior written permission. Brief quotations for the purpose of review or commentary are permitted, provided appropriate credit is given.
When engaging our services, you agree to the following responsibilities:
We stand behind the quality of our work and offer the following warranties and guarantees:
Warranties do not cover defects or damage caused by normal wear and tear, misuse, failure to maintain the property, unauthorised alterations or modifications, or damage caused by events outside our control (such as flooding, subsidence or extreme weather).
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these terms, our website or our services shall be limited to the total value of the contract between you and the Company.
We shall not be liable for any indirect, incidental, special, consequential or punitive losses or damages, including but not limited to loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of data or any other indirect loss, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.
We shall not be liable for any delay or failure in the performance of our obligations where such delay or failure results from circumstances beyond our reasonable control (force majeure), including but not limited to acts of God, severe weather, flood, fire, epidemic or pandemic, industrial action, supply chain disruption, war, terrorism, government action, or failure of third-party utilities or services.
Nothing in these terms shall exclude or limit our liability for:
The following cancellation provisions apply:
We reserve the right to decline any project at our discretion, whether before or after a consultation, and to terminate a project contract in accordance with its terms. Reasons for declining a project may include, but are not limited to, capacity constraints, the nature or location of the project, or concerns about the feasibility of the proposed work.
We are committed to delivering high-quality work and maintaining positive client relationships. In the event of a dispute, we aim to resolve the matter informally and amicably in the first instance.
If you have a complaint about any aspect of our services, please contact us in writing at contact@hampsteadrenovations.co.uk. We will acknowledge your complaint within 5 working days and aim to provide a substantive response within 14 working days. A copy of our formal complaints procedure is available on request.
If the dispute cannot be resolved through our internal complaints procedure, either party may refer the matter to mediation through the RICS Dispute Resolution Service (Royal Institution of Chartered Surveyors). Mediation is a voluntary, confidential process in which an independent mediator helps the parties reach a mutually acceptable resolution.
If the dispute remains unresolved following mediation, the courts of England and Wales shall have exclusive jurisdiction to settle the matter.
Our website may contain links to external websites, resources and services operated by third parties. These links are provided for your convenience and information only.
We have no control over the content, availability or practices of third-party websites and accept no responsibility or liability for them. The inclusion of a link to a third-party website does not imply endorsement, sponsorship or recommendation by Hampstead Renovations Ltd.
We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit via links on our site.
Client reviews and testimonials displayed on our website are from genuine clients who have used our services. We may edit reviews for length, clarity and formatting, but we do not alter the substance or overall sentiment of any review.
Review data, ratings and statistics presented on our website — including average scores and total review counts — represent our documented project history and are accurate to the best of our knowledge at the time of publication.
If you provide a review or testimonial, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce and display that review on our website and in our marketing materials.
We take the protection of your personal data seriously. All personal data collected through our website and in the course of providing our services is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For full details of how we collect, use, store and protect your personal data, please refer to our Privacy Policy.
We may revise and update these terms and conditions from time to time at our sole discretion. Any changes will be effective immediately upon publication on this page. The “Last updated” date at the top of this page indicates when these terms were most recently revised.
By continuing to use our website after changes have been published, you accept and agree to the revised terms. We encourage you to review this page periodically to stay informed of any updates.
Changes to these terms and conditions do not affect the terms of any existing project contract, which will continue to be governed by the terms agreed at the time the contract was entered into.
If any provision of these terms and conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.
The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions.
If you have any questions about these terms and conditions, or wish to discuss any aspect of our services, please get in touch:
For queries specifically relating to these terms and conditions, please email contact@hampsteadrenovations.co.uk with the subject line “Terms & Conditions Query”.